Refund policy

Returns & Refunds Policy

Please note that, due to hygiene and safety reasons, we do not accept returns or exchanges on opened skincare, cosmetic or personal care products unless the product is faulty, damaged, or not as described in accordance with Australian Consumer Law.

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 7 days of receiving your order at lillyrosebeauty@outlook.com so we can assist you.

To help us assess your claim, please provide your order number, a description of the issue, and photographs of the product where applicable.

If your claim is approved, we will provide a replacement, store credit, or refund as appropriate.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is damaged, faulty, or incorrect. We will work with you to resolve the issue as quickly as possible.

Refunds

Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your financial institution to process the transaction.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.